Return and Refund Policy

At SCD MAIN OFFICE, customer satisfaction is important to us. We carefully inspect and pack every order before shipment to ensure that you receive your items in good condition.

Due to hygiene and safety reasons, cosmetic and skincare products cannot be returned or exchanged once opened, used, or tampered with.

However, we will review return or replacement requests under the following conditions:

• Wrong item received
• Damaged item upon arrival
• Missing item from the order
• Defective product received

To request assistance, please contact us within 48 hours after receiving your order and provide the following information:

• Full name
• Order number
• Clear photo or video of the product and packaging
• Description of the issue

Once verified, we may offer one of the following resolutions:

• Product replacement
• Store credit
• Refund (if applicable)

Please note:

• Shipping fees are non-refundable unless the error was caused by our store.
• We do not accept returns for change of mind, incorrect shade selection, or allergic reactions, as skin compatibility varies from person to person.
• Requests submitted beyond the allowed timeframe may not be eligible for review.

For assistance, please contact us through:

Email: marketing@scd.com.ph
Facebook: SCD Main Office Official