SCD HELP CENTER
Questions? We've Got Answers.
Find quick answers about SCD products, orders, shipping, authorized sellers, business inquiries and more.
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FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Browse common questions from SCD customers. We can continue expanding this section as new questions come in.
Shopping & Orders
Where can I buy authentic SCD products?
Where can I buy authentic SCD products?
You can shop through the official SCD website and verified SCD sales channels. If you are buying from another seller, check our Authorized Sellers page first.
Shopping & Orders
How do I know if my order was received?
How do I know if my order was received?
After placing an order through the official SCD store, you should receive the applicable order confirmation and order details provided during checkout.
Products & Usage
Where can I find instructions for using an SCD product?
Where can I find instructions for using an SCD product?
Check the product packaging and product page for the available directions and product information. We are also expanding our product guides in the SCD Journal.
Products & Usage
How do I choose the right SCD product for me?
How do I choose the right SCD product for me?
Explore the product descriptions, skin concern sections and skincare guides throughout the SCD website. If you still have questions, contact our team before purchasing.
Shipping & Delivery
Does SCD deliver nationwide?
Does SCD deliver nationwide?
SCD serves customers across the Philippines. Available shipping options and charges are shown during the checkout process when applicable.
Shipping & Delivery
How long will my order take to arrive?
How long will my order take to arrive?
Delivery time can vary depending on your location, courier and order conditions. Refer to the shipping information provided with your order for the latest details.
Authorized Sellers
How can I verify an authorized SCD seller?
How can I verify an authorized SCD seller?
Visit our Authorized Sellers page and search for the seller. If you cannot find them, contact SCD Main Office with the seller name or store link.
Authorized Sellers
What should I do if I think an SCD product may not be authentic?
What should I do if I think an SCD product may not be authentic?
Do not rely solely on appearance. Contact SCD Main Office and provide the seller information and relevant product details so the team can assist you.
Business & Resellers
Can I apply to become an SCD reseller or distributor?
Can I apply to become an SCD reseller or distributor?
Yes. Visit our Contact page and select the reseller or distributor inquiry option, then provide information about your business.
Business & Resellers
How can I contact SCD about a partnership or collaboration?
How can I contact SCD about a partnership or collaboration?
Use the Contact page and send the SCD team information about your company, proposal or collaboration opportunity.
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If you couldn't find the answer you were looking for, contact SCD directly or verify a seller before making your purchase.
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